Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your access to and use of BellAveGo (the "Service"), operated by BellAveGo ("BellAveGo," "we," "us"). By creating an account, accessing the Service, or paying for a subscription, you ("Customer," "you") agree to these Terms.

If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.

2. What we provide

BellAveGo is a homeowner lead-generation service for home-service contractors. The Service includes:

• A recurring weekly delivery of homeowner leads in your service area, sourced from public records (building permits, property transfers, verified storm events, new-homeowner records) and licensed property-data providers
• Lead details such as homeowner name, street address, skip-traced phone number, property attributes, and the signal that surfaced the lead
• An AI-written outreach script (SMS, email, and call opener) for each delivered lead
• Optional AI-assisted outreach that contacts your delivered leads on your behalf, in your business name, with your authorization
• A dashboard showing your delivered leads, outreach status, and account settings

Some grandfathered accounts retain legacy call-answering and reporting features; those features are governed by these same Terms.

3. Subscription, billing, and free trial

Tiers + pricing: current pricing is published at bellavego.com/pricing. We may change pricing for new subscriptions at any time; existing subscriptions are grandfathered until renewal.

Billing cycle: month-to-month or annual, billed in advance via Stripe. Annual plans receive the discount shown on the pricing page.

14-day free trial: every new subscription starts with a 14-day free trial. We collect a payment method at signup but do not charge it during the trial. If you cancel before the trial ends — for any reason — you are never charged. Your first charge occurs on day 15 unless you cancel first.

Cancellation: you may cancel anytime from your dashboard or by contacting us. If you cancel during the trial, you are not charged. After your first paid charge, service continues through the end of the paid period and no further charges apply. No refunds are issued for any already-billed period — including partial months. Cancel before the next renewal to avoid the next charge.

Failed payments: if a payment fails, we will retry for 7 days and notify you. After 7 days the service will be suspended (lead delivery and outreach pause). After 30 days of non-payment, the account may be cancelled and data subject to the deletion schedule in our Privacy Policy.

4. Your responsibilities

You agree to:

• Provide accurate account, business, and billing information
• Hold any licenses or registrations your trade and jurisdiction require to perform the work you market to leads
• Comply with all applicable laws when contacting leads — including the TCPA, state telemarketing laws, Do-Not-Call rules, and carrier messaging rules — whether you contact them yourself or authorize the Service to send outreach on your behalf (BellAveGo handles A2P 10DLC registration at the platform level; you are responsible for your own contact and consent practices)
• Honor opt-out requests from any homeowner promptly and permanently
• Not use the Service or lead data to harass, defraud, or impersonate any person
• Not resell, redistribute, or share lead data outside your business
• Not attempt to reverse-engineer, scrape, or resell the Service without our written permission

5. Lead data + AI outreach — important

Leads are compiled from public records and licensed third-party property-data providers. We make commercially reasonable efforts to verify lead details (including skip-traced phone numbers), but we do not guarantee that every lead is accurate, current, reachable, or interested in hiring you. A lead is an introduction to a homeowner showing a relevant signal — not a confirmed job.

Leads delivered to your account are generated for your business; we do not resell the same delivered lead to another BellAveGo customer.

If you enable AI-assisted outreach, messages are sent in your business name only with your authorization, and you remain responsible for the content and legality of that outreach as described in Section 4. You can review scripts and disable outreach at any time from your dashboard.

AI-generated outputs (outreach scripts, follow-up text, recommendations) are suggestions, not guaranteed results. Review them before acting.

6. Service availability

We target 99.5% uptime but do not guarantee continuous, uninterrupted access. Scheduled maintenance is announced in advance when feasible. We rely on third-party infrastructure (Twilio, Anthropic, Stripe, Supabase, Vercel, and licensed property-data providers) and are not liable for outages caused by those providers, though we will make commercially reasonable efforts to restore service. Public-record sources (municipal permit systems, government data feeds) can lag or go offline; weekly lead delivery may shift by a short period in those cases.

7. Intellectual property

BellAveGo retains all rights, title, and interest in the Service, software, AI models, prompts, and dashboards. You retain ownership of your business data, call recordings, customer information, and any content you upload. We use your data only as described in our Privacy Policy.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY OF AI OUTPUT.

Except as expressly provided by the guarantees in Section 3, we do not guarantee that any lead will respond, convert into a booked job, or generate any specific amount of revenue. ROI projections on our marketing pages are estimates based on typical home-service businesses, not promises specific to your shop.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BELLAVEGO'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOST BUSINESS OPPORTUNITIES.

10. Indemnification

You agree to indemnify and hold harmless BellAveGo from any claims, damages, or costs (including reasonable attorneys' fees) arising from your use of the Service in violation of these Terms or applicable law, including claims by your customers related to your business practices.

11. Termination

Either party may terminate this agreement at any time. You can cancel via your dashboard. We may terminate or suspend your access for material breach of these Terms, non-payment, fraudulent activity, or to comply with legal obligations. On termination, your data is subject to the retention + deletion schedule in our Privacy Policy.

12. Governing law + disputes

These Terms are governed by the laws of the State of Illinois, without regard to its conflict of laws principles. Any dispute will be resolved in the state or federal courts located in Cook County, Illinois. You and BellAveGo each waive any right to a jury trial.

Once BellAveGo's LLC formation in Delaware completes, jurisdiction may shift to Delaware; we'll notify active customers at that time.

13. Changes to these Terms

We may update these Terms. Material changes are emailed to all active customers at least 30 days in advance and posted with a new "Last updated" date here. Continued use of the Service after changes take effect constitutes acceptance.

14. Contact

BellAveGo LLC
Email: bellavegollc@gmail.com
Founder: Peter McShane